Frequently Asked Questions
Not at this time. To insure the accuracy of your order and account information (order tracking, active listings, panel inventory) all orders must be entered directly into the Customer Portal by you.
When your order is received, an email will be sent to the email address on file for your account. You will also note on your Customer Portal Page a section called “My Open Orders”. This section is updated in real time and will reflect the status of your order the moment it is placed and scheduled for install.
There are 3 ways to know when your order is complete.
1) For new listings a text message with image of sign install will be sent to the phone number on file for your account.
2) An email confirmation will be sent to the email address on file for your account.
3) You can also login to your Customer Portal which is updated in real time. There you will find your order status updated from “Received” to “Scheduled For Completion” to “Complete” as your order flows through the system.
The vast majority of service requests are completed within one to two business days. Many orders are completed the same day, provided they are received before 8:00 AM and our trucks are rolling in that direction. Please keep in mind that Holidays and Weekends do not count as business days.
Yes! However, if the sign has already been installed a standard installation charge would apply.
New Install Ouestions
The Real Estate Company / Agent is responsible for letting us know if underground sprinkler, invisible fences, utilities, or cables of any sort are present on the property. In addition, the agent is responsible for marking the property where it is safe to install the sign post. If damage occurs to any of the aforementioned that we were not notified of, The Sign Guy is not responsible for the damage or repair.
If there are special instructions on the service request that state that a marker will be present, and it is not, our installer will use their best judgment for sign location. This is done to avoid delays and extra charges as a result of additional service requests. However, if the location needs to be moved, a new install charge will apply to move to a different location.
On average, the post hole is 18″ to 24″ deep.
Sign Removal / Missing Post
If a post is missing or damaged and needs to be reinstalled, we do charge a new installation fee to reinstall it. In addition, there is a one time $50 fee for the lost post.
If the post is missing at the time of removal, there is a missing post fee of $50. If the post is recovered at a later time, we will credit your account.
Special Service Request
Please enter all Special Instructions in the Comments field at the bottom of your Service Request Form. Please provide as much detail as possible.
Yes and No! We will make every effort to comply with your request for service on a specific day, but it is not possible for us to allocate a specific time.
All communication with the homeowner must remain between the agent and the homeowner. Please tell the homeowner that service will be completed within two business days from the day the order was submitted.
Yes! The best way to insure proper placement is by marking the spot where the post should be installed. The area can be marked with a wooden stake and ribbon, marker flags, etc. If we arrive for installation and no marker is present, we will use our best judgement for the location. This is done to avoid delays and extra charges as a result of additional service requests. However, if the location needs to be moved, a new installation charge will apply to move to a different location.
Please contact our representatives at 203-218-9126. They are available Monday – Friday, 9:00 am – 5:00 pm EST. You can also visit our Contact Us page.
Installation of agents personal panels at the time of post install, will be done at no additional charge, provided we have your panels on hand. If we do not have your panels, arrangements can be made and may incur additional expense.
Installation of signs riders, at the time of post install, will be done at no additional charge, provided we have your riders on hand. If we do not have your riders, arrangements can be made and may incur additional expense.
When your Riders and Panels are not being used, we will store them for you at no additional charge. You can login to your account at any time 24/7, to check the status of your inventory.
We will place the post in your desired location as long as the information is provided at the time of service request. However, if there are no special instructions, we will use our best judgment on post placement. If you do not agree with the location, there is a new install charge to go back and move it.
We guarantee our materials and workmanship for 60 days from the date of installation. We will service the post free of charge within that time period. If the post has been up for longer than 60 days, there is a service charge to reinstall it.
Call us at 203-218-9126, we would love to hear from you.